Once your site is live, all purchases made through your checkout are automatically recorded inside your dashboard.
You can view each order, track who bought what, and check download activity.
Open the Orders Section
Log in to your Admin Dashboard, then click Orders in the left-hand menu. You will see a table listing every completed order with the following details:
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Customer name or email
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Product purchased
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Date of order
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Payment status
Each row represents one successful purchase.
View Order Details
Click any order to open it. Inside, you will see:
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Customer information: name and email address
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Product information: what was bought and at what price.
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Download link: shows whether the customer has accessed their file.
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Order date and payment ID: recorded automatically through Stripe.
All this data is created at checkout, you do not have to enter anything manually.
Checking Download Access
Each digital file is securely delivered after payment to the customer dashboard area. To confirm access:
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Open the order.
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Look for the Download Status field.
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If marked “Completed” it means the customer has received their success email and can access the file.
Searching or Filtering Orders
If you want to find a specific customer or product:
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Use the Search bar at the top of the Orders page.
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Type an email address, product name, or order ID.
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You can also filter by date range or payment status.
This helps when checking recent purchases.
Downloading Their Product
Immediately after payment a success page appears confirming the order is complete. At that point a customer can download their product. After that the product appears in the dashboard area. If a customer contacts you saying they did not receive their file remind them that the download area is inside their dashboard and all they need to do is log into the site and they will see the product ready to download.
Refunds and Manual Orders
Refunds are handled through Stripe, not from the dashboard.
If a refund is issued in Stripe, it will automatically reflect in your order list as “Refunded.”
Managing Customers / Users
All registered users (free and paying customers) appear under the Users tab on the left.
You can see a complete list and if you ever wanted to you can remove a user from here. Just remember removal can not be reversed.
You can also click on a username to open the details of each user to see all the details of what they have saved (e.g. in their wishlist) and purchases. In this area you can also:
- Update any details including name and email address
- Change their status from user to staff or super user (giving them full access to your site)
- View their last login and their join date
Quick Checklist
☑ Open Orders in the dashboard
☑ View individual order details
☑ Confirm download access
☑ Use search to find past purchases
☑ Remind customers to log in to download
☑ Remember refunds are handled through Stripe
☑ Use the User area to update details for registered users or remove users
Frequently Asked Questions
Q: Do I need to mark orders as complete manually?
A: No. Every order is automatically marked complete once Stripe confirms payment. Nothing extra is needed from you.
Q: Can I see how many times a customer downloaded a file?
A: Yes. Each order records download activity so you can confirm access and spot repeated downloads if needed.
Q: What happens if a customer enters the wrong email address?
A: Once a customer has registered they do not need to enter their details when they buy. Their details automatically appear in the checkout area. That includes their user name and email address so they can only use the email they registered with.
Q: Are my customers automatically emailed after purchase?
A: Yes. Each order triggers two emails: a payment receipt from Stripe and a success email from your site letting them know they can log in to download their purchase.